{"id":41932,"date":"2026-02-22T15:56:00","date_gmt":"2026-02-22T18:56:00","guid":{"rendered":"https:\/\/sofli.pt\/?page_id=41932"},"modified":"2026-03-10T00:57:24","modified_gmt":"2026-03-10T00:57:24","slug":"reclamacoes-e-sugestoes","status":"publish","type":"page","link":"https:\/\/sofli.pt\/pt_br\/reclamacoes-e-sugestoes\/","title":{"rendered":"Reclama\u00e7\u00f5es e Sugest\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41932\" class=\"elementor elementor-41932\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a03432 e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"8a03432\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-80d2cec e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"80d2cec\" data-element_type=\"container\">\n\t\t\t\t<div data-separate-animation-selector=\".elementor-widget-cmsmasters-featured-box__icon-wrap, .elementor-widget-cmsmasters-featured-box__image-wrap, .elementor-widget-cmsmasters-featured-box__title, .elementor-widget-cmsmasters-featured-box__description, .elementor-widget-cmsmasters-featured-box__button-wrapper\" data-text-animation-class=\"sequental, random\" class=\"elementor-element elementor-element-869be5d cmsmasters-featured-box__graphic-align-left cmsmasters-featured-box__graphic-position-row cmsmasters-featured-box__graphic-position-v-middle elementor-widget__width-auto elementor-absolute cmsmasters-effect cmsmasters-effect-type-transform cmsmasters-featured-box__graphic-position-tablet-row cmsmasters-featured-box__graphic-position-mobile-row cmsmasters-featured-box__text-valign-middle cmsmasters-effect-hover-type-element cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-cmsmasters-featured-box\" data-id=\"869be5d\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;cms_transform_hover_type&quot;:&quot;element&quot;}\" data-widget_type=\"cmsmasters-featured-box.default\">\n\t\t\t\t\t<div class=\"elementor-widget-cmsmasters-featured-box__wrapper\"><div class=\"elementor-widget-cmsmasters-featured-box__content\">\r\n\t\t\t\t<div class=\"elementor-widget-cmsmasters-featured-box__content-vertical-inner\"><div class=\"elementor-widget-cmsmasters-featured-box__graphic-wrapper elementor-widget-cmsmasters-featured-box__content-item elementor-widget-cmsmasters-featured-box__icon\"><span class=\"elementor-widget-cmsmasters-featured-box__title elementor-widget-cmsmasters-featured-box__content-item\">Arquivos<\/span><div class=\"elementor-widget-cmsmasters-featured-box__icon-wrap elementor-widget-cmsmasters-featured-box__graphic-item\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg><\/div><\/div><div class=\"elementor-widget-cmsmasters-featured-box__type-wrap elementor-widget-cmsmasters-featured-box__content-item\"><span class=\"elementor-widget-cmsmasters-featured-box__title elementor-widget-cmsmasters-featured-box__content-item\">Arquivos<\/span><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0b1a1d e-flex e-con-boxed cmsmasters-block-default e-con e-child\" data-id=\"d0b1a1d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc34b6e cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-heading\" data-id=\"bc34b6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Arquivos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d2967 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"01d2967\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"166\" data-end=\"310\">Na <strong data-start=\"169\" data-end=\"178\">Sofli<\/strong>, trabalhamos diariamente para garantir a melhor experi\u00eancia aos nossos clientes, desde a escolha do mobili\u00e1rio at\u00e9 \u00e0 entrega final.<\/p><p data-start=\"312\" data-end=\"513\">Caso pretenda enviar uma sugest\u00e3o, esclarecer alguma quest\u00e3o ou apresentar uma reclama\u00e7\u00e3o, disponibilizamos diferentes canais de contacto para que o possa fazer de forma simples, r\u00e1pida e transparente.<\/p><hr data-start=\"515\" data-end=\"518\" \/><h2 data-start=\"520\" data-end=\"532\">Sugest\u00f5es<\/h2><p data-start=\"534\" data-end=\"584\">A sua opini\u00e3o \u00e9 fundamental para a nossa evolu\u00e7\u00e3o.<\/p><p data-start=\"586\" data-end=\"788\">Se tiver coment\u00e1rios, ideias ou melhorias que gostaria de ver implementadas nos nossos sof\u00e1s, camas, poltronas ou restantes produtos, poder\u00e1 enviar-nos a sua sugest\u00e3o atrav\u00e9s do nosso email ou WhatsApp.<\/p><p data-start=\"790\" data-end=\"924\">Todas as mensagens s\u00e3o analisadas com aten\u00e7\u00e3o pela nossa equipa, contribuindo para a melhoria cont\u00ednua dos nossos produtos e servi\u00e7os.<\/p><hr data-start=\"926\" data-end=\"929\" \/><h2 data-start=\"931\" data-end=\"945\">Reclama\u00e7\u00f5es<\/h2><p data-start=\"947\" data-end=\"1175\">Se desejar apresentar uma reclama\u00e7\u00e3o relacionada com produtos, entregas, pagamentos, assist\u00eancia p\u00f3s-venda ou qualquer outro servi\u00e7o prestado pela Sofli, solicitamos que entre em contacto connosco atrav\u00e9s do nosso email oficial.<\/p><p data-start=\"1177\" data-end=\"1315\">Garantimos uma an\u00e1lise priorit\u00e1ria da situa\u00e7\u00e3o e o compromisso de apresentar uma solu\u00e7\u00e3o adequada e justa, com a maior brevidade poss\u00edvel.<\/p><hr data-start=\"1317\" data-end=\"1320\" \/><p data-start=\"1605\" data-end=\"1703\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca5708 e-con-full e-flex cmsmasters-block-default e-con e-child\" data-id=\"4ca5708\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07d7866 fluentform-widget-submit-button-full-width ekit-fluent-form-widget-step-header-yes ekit-fluent-form-widget-step-progressbar-yes cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-elementskit-fluent-forms\" data-id=\"07d7866\" data-element_type=\"widget\" data-widget_type=\"elementskit-fluent-forms.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\n            <div class=\"fluentform-widget-wrapper hide-fluent-form-labels fluentform-widget-align-default\">\n\n                \n                <div class='fluentform ff-default fluentform_wrapper_1 ffs_default_wrap'><form data-form_id=\"1\" id=\"fluentform_1\" class=\"frm-fluent-form fluent_form_1 ff-el-form-top ff_form_instance_1_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_1_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Reclama\u00e7\u00f5es e Sugest\u00f5es<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='41932' \/><input 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class=\"ff-el-form-control\" placeholder=\"Assunto\" data-name=\"input_text\" id=\"ff_1_input_text\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_1_message' id='label_ff_1_message' aria-label=\"Mensagem\">Mensagem<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_1_message\" name=\"message\" id=\"ff_1_message\" class=\"ff-el-form-control\" placeholder=\"Digite um mensagem para nossos especialistas\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-el-group  ff-dropzone'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_1_file-upload_1' id='label_ff_1_file-upload_1' aria-label=\"Carregar arquivo\">Carregar arquivo<\/label><\/div><div class='ff-el-input--content'><label for='ff_1_file-upload_1' class='ff_file_upload_holder'><span class='ff_upload_btn ff-btn' 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data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"1322\" data-end=\"1352\">Livro de Reclama\u00e7\u00f5es Online<\/h2><p data-start=\"1354\" data-end=\"1515\">Em alternativa, e nos termos da legisla\u00e7\u00e3o em vigor, poder\u00e1 apresentar a sua reclama\u00e7\u00e3o atrav\u00e9s do Livro de Reclama\u00e7\u00f5es Eletr\u00f3nico, dispon\u00edvel no portal oficial:<\/p><p data-start=\"1517\" data-end=\"1603\"><strong data-start=\"1517\" data-end=\"1549\">Livro de Reclama\u00e7\u00f5es Online:<\/strong><br data-start=\"1549\" data-end=\"1552\" \/><a class=\"decorated-link\" href=\"https:\/\/www.livroreclamacoes.pt\/Pedido\/Reclamacao\" target=\"_new\" rel=\"noopener\" data-start=\"1552\" data-end=\"1601\">https:\/\/www.livroreclamacoes.pt\/Pedido\/Reclamacao<\/a><\/p><p data-start=\"1605\" data-end=\"1703\"><strong data-start=\"1605\" data-end=\"1645\">Livro de Elogios e Sugest\u00f5es Online:<\/strong><br data-start=\"1645\" data-end=\"1648\" \/><a class=\"decorated-link\" href=\"https:\/\/www.livroreclamacoes.pt\/Pedido\/ElogioSugestao\" target=\"_new\" rel=\"noopener\" data-start=\"1648\" data-end=\"1701\">https:\/\/www.livroreclamacoes.pt\/Pedido\/ElogioSugestao<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Na Sofli, trabalhamos diariamente para garantir a melhor experi\u00eancia aos nossos clientes, desde a escolha do mobili\u00e1rio at\u00e9 \u00e0 entrega final. Caso pretenda enviar uma sugest\u00e3o, esclarecer alguma quest\u00e3o ou apresentar uma reclama\u00e7\u00e3o, disponibilizamos diferentes canais de contacto para que o possa fazer de forma simples, r\u00e1pida e transparente. Sugest\u00f5es A sua opini\u00e3o \u00e9 fundamental&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-41932","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/pages\/41932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/comments?post=41932"}],"version-history":[{"count":65,"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/pages\/41932\/revisions"}],"predecessor-version":[{"id":42712,"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/pages\/41932\/revisions\/42712"}],"wp:attachment":[{"href":"https:\/\/sofli.pt\/pt_br\/wp-json\/wp\/v2\/media?parent=41932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}